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Before you place a bet or move funds through Maya or Coins. ph, it helps to know exactly what the screen is telling you. This glossary covers the words that come up most in our lobby — game mechanics, odds language, wallet steps and account conditions — so you can read any label with confidence.
If a definition here does not fully answer what you see on a specific screen, our support team can walk you through it. Reach us through any of the three routes below, and have your account open so we can point to the exact field or label you are asking about.
Open the chat icon from any lobby or account page. Describe the term or screen label you are unsure about, and our agent will explain it in the context of your account.
Send a message to our support address with the term and the section of the lobby where you saw it. We will reply with a plain-language explanation tied to your account type.
Log in and check the Help section under your account settings. It lists common wallet and game-condition terms with short explanations matched to the features you have active.
Reading a game's volatility rating or a table's minimum stake is straightforward once the vocabulary clicks. When you know that RTP describes the percentage of total wagers a game returns over a large number of rounds, you can compare two slot titles from JDB or Spadegaming without guessing. When you understand what rollover means, the conditions attached to any active account offer become transparent rather than frustrating. The same applies to payments: knowing the difference between an e-wallet credit and a bank transfer helps you pick the right rail for your session. Every term in this glossary appears somewhere in our lobby, your account dashboard or a payment screen. We have written each definition for the moment you see the word, not as an academic exercise. Work through the sections in order or jump straight to the term that stopped you.
These four families cover almost every label you will encounter across our slot rooms, live dealer tables, sportsbook and account pages. Each group sits in a specific part of the lobby or your account, so matching a term to its family narrows down where to look.
Terms like RTP, volatility, payline, bonus round and multiplier appear in individual game detail panels. In our slot lobby — titles from PlayStar, JDB and Bigtime Gaming — these are often shown before you open a game, letting you compare titles side by side.
Asian handicap, over/under, moneyline and spread belong to the sportsbook. You will see them on match-day markets, most visibly on basketball games such as PBA fixtures and NBA matchups where handicap lines are common.
Deposit, withdrawal, e-wallet, Bank Transfer, InstaPay and PESONet all appear on the cashier screen. Maya and Coins. ph are listed there as named payment rails. Each transaction generates a reference number stored in your account wallet history.
KYC, rollover, wagering requirement, turnover and account status show up during verification, in offer conditions and on your dashboard. The current state of any active condition is displayed in your account after login — not on a public board.
These six terms appear across nearly every game category — slots, live dealer tables and crash games. Each definition below is written for the moment the word appears on your screen.
RTP stands for Return to Player. It is the percentage of total wagers a game theoretically returns over a very large number of rounds. It describes a statistical tendency, not a per-session promise. RTP is shown only where the game or provider publishes it.
House edge is the mathematical advantage the game holds over the player, expressed as a percentage of each wager. A 2% house edge means the game retains two units for every hundred wagered on average across all rounds played.
Volatility describes how a slot distributes its prizes. High-volatility slots pay out less often but in larger amounts when they do. Low-volatility slots pay smaller amounts more frequently. The rating is usually shown in the game's information panel.
A wagering requirement is the total bet amount you must complete before certain account credit can be withdrawn. If a condition states 10x rollover on a 500-peso credit, you must place 5,000 pesos in qualifying bets before withdrawing that amount.
Jackpot is a game's top prize, awarded on rare or specific reel combinations or bonus-round triggers. It is a mechanic within the game, not a separate account gameplay. The jackpot value and trigger conditions are described in each game's paytable.
A live dealer game streams a real croupier or dealer to your screen in real time. You place bets through on-screen controls, and the dealer handles cards, dice or a roulette wheel. Results are determined by physical action, not a random-number generator.
These six terms cover the sportsbook, cashier screen and account verification flow. Understanding them before your first deposit or first sportsbook bet removes the most common points of confusion.
Asian handicap removes the draw outcome from a match by giving one team a fractional or whole-goal advantage before kick-off or tip-off. It narrows the bet to two outcomes and is common on basketball and football markets in our sportsbook.
Over/under is a bet on whether a combined statistic — most often total points or goals — will finish above or below a line set by the market. For a PBA game, you bet on whether total points scored by both teams exceed or fall short of the posted number.
Rollover is another word for wagering requirement — the total qualifying bets needed before credited funds can be moved to your withdrawable balance. The exact rollover amount and eligible games are listed in the condition details shown in your account dashboard.
An e-wallet is a digital account that holds funds independently of a bank account. On our cashier screen, Maya and Coins. ph are listed as e-wallet options. You link the wallet during your first transaction and it is stored for future sessions.
KYC stands for Know Your Customer. It is an identity verification process required before certain withdrawals or account-level changes. You submit the document types listed in your account's verification section. Access depends on local law and eligible regions.
A transaction reference is a unique alphanumeric code generated for each deposit or withdrawal. It is stored in your account wallet history and is the number to quote when contacting support about a payment made via Bank Transfer, Maya or Coins. ph.
Terms rarely arrive one at a time. When you open a slot from JDB — say a high-volatility title with a published RTP — the game panel may show the RTP figure, a volatility badge and a note about the bonus round trigger in the same view. Reading all three together tells you that prizes will be infrequent but the bonus round, when it fires, is the main payout event. That is useful before you decide your stake size. On the sportsbook side, a PBA game listing will show an Asian handicap line and an over/under total on the same card. The handicap adjusts the effective score; the over/under is a separate market. Placing both requires understanding that they are independent bets settled individually. At the cashier, choosing between Maya and Bank Transfer is not just a preference question — Bank Transfer routes through PESONet or InstaPay depending on your bank, and each generates its own reference number.
RTP, volatility and bonus-round frequency are displayed together before you open the game. Use all three to set a stake that fits your session length rather than relying on any one figure alone.
Asian handicap and over/under appear as separate bet types on the same match card. They settle independently, so a win on the handicap does not affect your over/under result.
Each payment method generates a unique transaction reference stored in your wallet history. If you use Bank Transfer, note whether the route is PESONet or InstaPay — the reference format differs between them.
Rollover progress is shown as a running total in your account after login. The dashboard updates after each qualifying bet, so you can track remaining turnover without estimating it manually.
These questions are about the actions behind the terms — how to complete a step, where to find a figure or what triggers a process in your account.
Open the game from the lobby — titles from PlayStar, Spadegaming or Joker usually display it in the information panel before the game loads. RTP is shown only where the game provider publishes the figure; not every title includes it.
Log into your account and go to the dashboard. The current rollover balance and qualifying bets completed are listed there. The figure updates after each bet that counts toward the condition, so check it after your session, not mid-bet.
The required document types are listed in the verification section of your account settings. Follow the fields and file-format instructions shown there. Approval timing depends on the documents submitted and is not guaranteed at a fixed speed.
Every Bank Transfer generates a reference number at the cashier screen. Copy it before leaving the payment page, then find the matching entry in your account wallet history. If the deposit does not appear, contact support with that reference and your account details.
Yes. Both are available as named payment rails on our cashier screen. You can complete a deposit with one and a withdrawal with the other, though the specific pairing available to you depends on your account verification status and local eligibility.
The handicap is applied to the final score before settlement. If you backed the team given a plus-2. 5-point handicap and they lost by two points, the adjusted score puts them ahead and your bet settles as a win. Check the market card for the exact handicap value before placing.